Shipping/Returns

SHIPPING IN SOUTH AFRICA

We ship Mami Wata Surf apparel and accessories anywhere in the South Africa. We offer free shipping on all orders over R1,000. Additional costs to shipping can be seen below:

Free shipping for orders over R1,000

Flat fee of R95 for orders under R1,000 (Standard delivery 3-5 days)

Terms and conditions may apply to select products.

If for some reason you don’t receive your package within 5 working days from the date you placed your order, please e-mail us at helpsa@mamiwatasurf.com and we'll find out what's going on.

INTERNATIONAL SHIPPING

We ship Mami Wata Surf apparel and accessories to select countries in Africa at a flat fee of R500.

If you would like to deliver to the USA and UK, please visit our international stores.

USA: www.mamiwatasurf.com

UK: www.mamiwatasurf.co.uk

Terms and conditions may apply to select products.

SURFBOARDS

All of our surfboards are custom made.

Upon confirmation of order we’ll be in contact to get your information and requirements before your board is shaped. If you have any questions or would like to talk about your board before you order, please email us at helpsa@mamiwatasurf.com. 

Boards will take 8-10 weeks from the date you order to the day it arrives. Shipping is inclusive and boards will ship in a board crate.

RETURNS

We want you to be 100% satisfied with your Mami Wata Surf purchase; but if you’re not, we will gladly accept returns and exchanges on full-priced, non-international orders within 30 days of fulfilment. Note that certain items are final sale. Please check the product pages for more information.

Please email your details and order number to helpsa@mamiwatasurf.com and we’ll send you a returns form that you can print out and fill in (in your neatest handwriting) and include in your return package. You will need to post the package back to us at:

Mami Wata 
99 Hope Street
Gardens, 8001 
Cape Town, South Africa

We recommend that you obtain a proof of postage as we can’t be held responsible for your return not showing up. If you qualify for free returns (orders over R1 000) then you will find a returns postage label in your package.

Your item needs to be returned to us unworn and in its original condition with the swing tags on. Once your item has been given the thumbs up by our once-over department, we will process your refund. Refunds are always credited to the original method of payment.

You’re important to us and we want you to be completely happy with Mami Wata products; if you’d like to chat to someone from our team before buying any Mami Wata item, be it a surf cap, a t-shirt, surf trunks, or surf hoodie please e-mail us at helpsa@mamiwatasurf.com

EXCHANGES

If you change your mind and you want to exchange your Mami Wata gear for something else, that’s totally fine. Please place a new order online for the item you want and then return what you don’t want back to us following the steps above.